Privacy and Cookies Policy

References to "our", "us" or "we" within this policy is to SS Lootah Group.

This policy governs the collection and use of personal information through the Facility by SS Lootah App. This is designed to support facility management operations including service requests, maintenance tracking, technician activities, and tenant interactions.

We are committed to protecting and respecting your privacy. This policy explains the types of personal information we collect, how we use that information, who we share it with, how we protect it, and your legal rights in relation to your personal data. We are committed to complying with applicable laws and best practices in the operation of our services.

Please read the following carefully to understand our practices regarding your personal information. By accessing or using the App, you confirm that you have read, understood, and agree to this policy. If you do not agree, you should not use the application.

Who we are

For applicable data protection laws, the data controller is:

SS Lootah Group
PO Box 557
First Floor, Next to Abu hail Metro Station
Salaudeen Street, Dubai, UAE
it@sslootah.com
Tel: +97142125006

Information covered by this Policy

This policy applies to all personal information collected and used through the App. In this policy, “personal data” or “personal information” means any information that identifies you directly or indirectly, whether on its own or combined with other data.
This includes, but is not limited to, your name, contact details, property information, service requests, and technical data related to your use of the application.

This policy applies to all users of the Facility by SS Lootah App including tenants, technicians, supervisors, and administrative users.

What information do we collect from you?

We may collect information about you from different sources as detailed below.

Information you give us

You may provide information when you register, log in, submit service requests, communicate within the app, or upload documents.

The information you provide may include your name, email address, phone number, property/unit details, login credentials, service request details, feedback, and any uploaded content such as images, documents, or comments.

Information we collect about you

When you use the App, we may automatically collect:
Technical information such as device type, operating system, application version, and unique device identifiers
Internet Protocol (IP) address and, where enabled, approximate location
Login activity including timestamps and session data
Information about how you use the application, including navigation patterns and actions performed

Technician-related information

For operational purposes, we may collect additional data related to technician activities, including:
Work status updates such as start and completion times
Task assignments and job completion records
Photos, notes, and documentation uploaded during service execution

How do we use your personal information?

We may use your personal information to:

Manage and process maintenance and service requests
Assign and monitor technician tasks and activities
Enable communication between tenants, technicians, supervisors, and administrators
Improve the performance, functionality, and user experience of the App.
Maintain operational records and generate reports
Ensure system security and prevent fraud or misuse
Comply with legal, regulatory, and internal governance requirements

Legal basis for processing your information

We process your personal information based on:

The performance of a contract (to deliver Facility Management services)
Legitimate business interests (to improve operations and services)
Compliance with legal obligations
Your consent, where applicable

Who do we share your information with?

We may share your information with:

Internal departments such as Real Estate, Facility Management, IT, and Administration
Authorized service providers supporting system operations
Government authorities or regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

Where we store your personal information

Your personal information is stored on secure servers, primarily within the UAE or approved cloud infrastructure. Data may be processed across systems used to operate the App.

We take all reasonable steps to ensure that your information is treated securely and in accordance with this policy and applicable laws.

Security of your personal information

We have implemented appropriate technical and organizational measures to protect your data, including:

Secure authentication and role-based access controls
Encryption of data during transmission
System monitoring, logging, and auditing

While we take all reasonable precautions, no system is completely secure, and users are responsible for maintaining the confidentiality of their login credentials.

How long we keep your personal information

We retain personal data only for as long as necessary:

To fulfil operational and service requirements
To comply with legal and regulatory obligations
In accordance with internal data retention policies

Your rights

You have the following rights regarding your personal information:

To request access to the data we hold about you
To request correction of inaccurate or incomplete data
To request deletion of your data
To object to certain types of processing
To withdraw consent where processing is based on consent

Account Creation and data deletion

This app is widely used by both internal and external users. Individuals looking for technician job roles can apply directly through the app by submitting their details along with their resume. Our team will review the application and create an account upon verification using the applicant’s email address.

If you wish to delete your account or request deletion of your data, please contact us at:

Email: it@sslootah.com
Subject: “Facility Management by SS Lootah App Account/Data Deletion Request”

Requests will be reviewed and processed within 5 working days after verification.

Third-party services

The FMApp may integrate with third-party services such as notification systems or analytics tools. These services operate under their own privacy policies, and we recommend reviewing them separately.

Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be communicate through the application or official communication channels.

Contacting us

If you have any questions, concerns, or requests regarding this policy, please contact:

S.S. Lootah Building,
Salah Al Din Street,
Al Khabaisi, Deira,
Dubai, UAE.
itsupport@sslootah.com
Tel: +97142125006